External Privacy Policy
At Noble Ridge Vineyard & Winery ("Noble Ridge") we are committed
to maintaining the accuracy, confidentiality and security of your
personal information. This Privacy Policy describes the personal
information that Noble Ridge collects from or about you, how we use and
to whom we disclose that information.
Noble Ridge has developed a series of documents in order to address the
specific privacy concerns of certain groupings of individuals. This
Privacy Policy applies to the personal information of all individuals,
unless the personal information is related to our website or is related
to an individual who seeks to be, is or was employed by Noble Ridge.
Such information is dealt with in the Noble Ridge "Website Privacy
Policy" or "Employee Privacy Policy", as the case may be.
If you are unsure of which Privacy Policy applies to you, please contact our Privacy Officer for more information.
Privacy Policy Effective for Canada
It is Noble Ridge's policy to comply with the privacy legislation
within each jurisdiction in which we operate. Sometimes the privacy
legislation and / or an individual's right to privacy are different
from one jurisdiction to another. This Privacy Policy covers only those
activities that are subject to the provisions of Canada's federal and
provincial privacy laws, as applicable.
This Privacy Policy has a limited scope and application. Consequently,
the rights and obligations contained in this Privacy Policy may not be
available to all individuals or in all jurisdictions. If you are unsure
if or how this Privacy Policy applies to you, please contact our
Privacy Officer for more information.
What is Personal Information?
For the purposes of this Privacy Policy, personal information is any
information about an identifiable individual, other than the person's
business title or business contact information when used or disclosed
for the purpose of business communications.
What Personal Information do we Collect?
We collect and maintain different types of personal information in
respect of the individuals with whom we interact. This includes:
• contact and identification information, such as your name, address, telephone number and e-mail address;
• product and service related information concerning the
products and services that we provide to, or receive from, you;
• credit and financial information such as your payment preferences; and
• business relationship information, including information
related to your agreements, preferences, advisors and decision-makers,
feed-back and information requested by or provided to you.
We may also collect market-related information, which may include
personal information, concerning market trends and activities impacting
our business. This information may include contract terms, financial
information and other information for the purpose of market analysis
and strategic planning. We may also collect information related to our
media, investor and public relations activities and information related
to our interactions with financial and other analysts and advisors.
As a general rule, Noble Ridge collects personal information directly
from you. In most circumstances where the personal information that we
collect about you is held by a third party, we will obtain your
permission before we seek out this information from such sources (such
permission may be given directly by you, or implied from your actions).
From time to time, we may utilize the services of third parties in our
business and may also receive personal information collected by those
third parties in the course of the performance of their services for us
or otherwise. Where this is the case, we will take reasonable steps to
ensure that such third parties have represented to us that they have
the right to disclose your personal information to us.
Where permitted or required by applicable law or regulatory
requirements, we may collect information about you without your
knowledge or consent.
Why Do We Collect Personal Information?
Noble Ridge collects personal information to enable us to manage, maintain, and develop our business and operations, including:
• to establish, maintain and manage our relationship with
you so that we may provide you with, or receive from you, the products
and services that have been requested;
• to be able to review the products and services that we
provide to you so that we may understand your requirements for our
products and services and so that we may work to improve our products
and services;
• to be able to review the products and services that we
obtain from you so that we may work with you and so that you may
understand our requirements for such products and services;
• to be able to comply with your requests (for example, if
you prefer to be contacted at a business or residential telephone
number and advise us of your preference, we will use this information
to contact you at that number);
• to protect us against error, fraud, theft and damage to our goods and property;
• to enable us to comply with applicable law or regulatory process; and
• any other reasonable purpose to which you consent.
How Do We Use and Disclose Your Personal Information?
We may use or disclose your personal information:
• for the purposes described in this Privacy Policy; or
• for any additional purposes for which we have obtained
your consent to the use or disclosure of your personal information.
We may use or disclose your personal information without your knowledge
or consent where we are permitted or required by applicable law or
regulatory requirements to do so.
When do we Disclose Your Personal Information?
We may share your personal information with our employees, contractors,
consultants and other parties who require such information to assist us
with managing our relationship with you, including: third parties that
provide services to us or on our behalf; third parties that assist
Noble Ridge in the provision of services to you; and third parties
whose services we use to conduct our business.
In addition, personal information may be disclosed or transferred to
another party during the course of, or completion of, a change in
ownership of or the grant of a security interest in, all or a part of
Noble Ridge or its affiliates through, for example, an asset or share
sale, or some other form of business combination, merger or joint
venture, provided that such party is bound by appropriate agreements or
obligations and required to use or disclose your personal information
in a manner consistent with the use and disclosure provisions of this
Privacy Policy, unless you consent otherwise.
Further, your personal information may be disclosed:
• as permitted or required by applicable law or regulatory requirements;
• to comply with valid legal processes such as search warrants, subpoenas or court orders;
• as part of Noble Ridge's regular reporting activities to its affiliates;
• to protect the rights and property of Noble Ridge;
• during emergency situations or where necessary to protect the safety of a person or group;
• where the personal information is publicly available; or
• with your consent.
Your Consent is Important to Us
It is important to us that we collect, use or disclose your personal
information where we have your consent to do so. Depending on the
sensitivity of the personal information, your consent may be implied,
deemed (using an opt-out mechanism) or express. Express consent can be
given orally, electronically or in writing. Implied consent is consent
that can reasonably be inferred from your action or inaction. For
example, when you enter into an agreement with us, we will assume your
consent to the collection, use and disclosure of your personal
information for purposes related to the performance of that agreement
and for any other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect your
personal information. In certain circumstances, your consent may be
obtained after collection but prior to our use or disclosure of your
personal information. If we plan to use or disclose your personal
information for a purpose not previously identified (either in this
Privacy Policy or separately), we will endeavor to advise you of that
purpose before such use or disclosure.
As we have described above, we may collect, use or disclose your
personal information without your knowledge or consent where we are
permitted or required to do so by applicable law or regulatory
requirements.
Choice/Opt-Out
You may change or withdraw your consent at any time, subject to legal
or contractual obligations and reasonable notice, by contacting our
Privacy Officer using the contact information set out below. All
communications with respect to such withdrawal or variation of consent
should be in writing and addressed to our Privacy Officer.
We assume that, unless you advise us otherwise, you have consented to
the collection, use and disclosure of your personal information as
explained in this Privacy Policy.
How is Your Personal Information Protected?
Noble Ridge endeavors to maintain physical, technical and procedural
safeguards that are appropriate to the sensitivity of the personal
information in question. These safeguards are designed to prevent your
personal information from loss and unauthorized access, copying, use,
modification or disclosure.
Updating Your Personal Information
It is important that the information contained in our records is both
accurate and current. If your personal information happens to change
during the course of our relationship, please keep us informed of such
changes.
In some circumstances we may not agree with your request to change your
personal information and will instead append an alternative text to the
record in question.
Access to Your Personal Information
You can ask to see your personal information. If you want to review,
verify or correct your personal information, please contact our Privacy
Officer. Please note that any such communication must be in writing.
When requesting access to your personal information, please note that
we may request specific information from you to enable us to confirm
your identity and right to access, as well as to search for and provide
you with the personal information that we hold about you. We may charge
you a fee to access your personal information; however, we will advise
you of any fee in advance. If you require assistance in preparing your
request, please contact the office of our Privacy Officer.
Your right to access the personal information that we hold about you is
not absolute. There are instances where applicable law or regulatory
requirements allow or require us to refuse to provide some or all of
the personal information that we hold about you. In addition, the
personal information may have been destroyed, erased or made anonymous
in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal
information, we will endeavor to inform you of the reasons why, subject
to any legal or regulatory restrictions.
Inquiries or Concerns?
If you have any questions about this
Privacy Policy or concerns about how we manage your personal
information, please contact our Privacy Officer by telephone, in
writing or by e-mail. We will endeavor to answer your questions and
advise you of any steps taken to address the issues raised by you. If
you are dissatisfied with our response, you may be entitled to make a
written submission to the Privacy Commissioner in your jurisdiction.
Privacy Officer
We have appointed a Privacy Officer to oversee compliance with this
Privacy Policy. The contact information for our Privacy Officer is as
follows:
Jim D'Andrea
3807 - 11th Street S.W.
Calgary, Alberta T2T 3M5
H. (403) 243-6314
W. (403) 298-3271
wine@nobleridge.com
Revisions to this Privacy Policy
Noble Ridge from time to time, may make changes to this Privacy Policy
to reflect changes in its legal or regulatory obligations or in the
manner in which we deal with your personal information. We will post
any revised version of this Privacy Policy on this website and we
encourage you to refer back to it on a regular basis. This Privacy
Policy was last updated on September 30, 2005.
Interpretation of this Privacy Policy
Any interpretation associated with this Privacy Policy will be made by
our Privacy Officer. This Privacy Policy includes examples but is not
intended to be restricted in its application to such examples,
therefore where the word 'including' is used, it shall mean 'including
without limitation'.
This Privacy Policy does not create or confer upon any individual any
rights, or impose upon Noble Ridge any rights or obligations outside
of, or in addition to, any rights or obligations imposed by Canada's
federal and provincial privacy laws, as applicable. Should there be, in
a specific case, any inconsistency between this Privacy Policy and
Canada's federal and provincial privacy laws, as applicable, this
Privacy Policy shall be interpreted, in respect of that case, to give
effect to, and comply with, such privacy laws.
