WINE CLUB FAQS

Log in to your account at nobleridge.com/profile/login, then click your name at the top of the page to access your Wine Club member profile — from there you can update your billing and shipping details anytime.

All Wine Club communication — receipts, tracking numbers, and member benefit updates — is sent by email, so start by confirming we have your correct email address on file.

If you don't see it, check your junk or spam folder. Add [email protected] to your safe senders list to make sure future emails land in your inbox.

Note: if your membership was purchased as a gift, communications go to the purchaser's email address. Ask them to forward Wine Club emails to you — our system currently sends only to the billing email on file, and we'll update members if that changes.

Log in to your account at nobleridge.com using the username and password you created at signup, then click your name at the top of the page to access your Wine Club member profile — from there you can update your credit card details anytime.

Forgot your username or password? Reset it here using your email.

If you wish to switch which club you are in, you can contact us directly at [email protected] or by phone 250.497.7945 and we can make that change to your membership for you.

No problem — reset your username or password here using your email.

We ship most Wine Club and online orders with ATS Healthcare, chosen for their temperature-controlled shipping to keep your wine in the best condition possible. (For a few remote areas ATS doesn't service, we'll source an appropriate alternative courier.)

An adult 19 years or older must sign for delivery — ATS will not leave wine on the doorstep.

You'll receive an automated email notification the moment ATS picks up your shipment, so you can track its progress from pickup to delivery.

Yes — a hold can be placed on your Wine Club membership. We just need a start date and an end date. During the hold, you won't be eligible for member benefits (events, loyalty points, complimentary tastings, etc.).

Holds must be requested by phone at 250.497.7945 or by email at [email protected] — we're happy to help! Only one hold can be active at a time, and each hold is a one-time request: once it ends, your membership automatically resumes until you contact us to place another hold.

Cancellation requests must be received at least 2 weeks before the order deadline for your current shipment — if we receive your request within that 2-week window, the cancellation won't take effect until the following shipment.

Please send your request to [email protected] as promptly as possible.

You'll earn 1 point for every dollar spent, based on the purchase subtotal (excluding taxes and shipping).

Loyalty Points can be redeemed on any purchase in the tasting room or online — including wine, accessories, and events.

Loyalty Points are redeemed at a rate of 10 points = $1.00.

At this time, Loyalty Points cannot be used as payment for Wine Club Shipments.

Loyalty Points aren't earned on any portion of a purchase paid for using Loyalty Points.

Loyalty points can only be earned when your membership is active and up to date.

While you will no longer be able to earn points. Any points that have been accumulated will be available to use for purchases. Loyalty points do not have an expiry date.

When you log into your account you will now see a section in your dashboard that will have your points balance and dollar value of your points, as well as a history of points earned and redeemed.

You will have to be logged into your account – once you have made your selection (wine, accessories, event tickets) there will be a section at checkout that tells you how many points you currently have and how many points you can use for your purchase. Just enter the amount of points you wish to use, and it will apply them to your purchase.