WINE CLUB FAQS

You can update online by logging in to your account at nobleridge.com. After logging in, click on your name at the top of the page to access your Wine Club member profile.

We do all of our communication through email. Receipts, tracking numbers, and information regarding member benefits are all sent through email so make sure that you have provided us with the correct email address.

Often members will find Wine Club communication is filtered into a junk mail box if they have moderate to high spam settings turned on. You will want to make sure that you have [email protected] added to your safe senders list to ensure you are receiving the wine club communications.

Please note that if your membership has been purchased for you as a gift - emails are being sent to the person who has purchased it for you. Please have them forward Wine Club communication to your email address. At this time our system only allows emails to be sent to the billing email address, we will make sure to notify our members if this changes in the future.

You can update online at nobleridge.com by logging in to your account using the username and password created at signup. After logging in, click on your name at the top of the page to access your Wine Club member profile.

Forgot your username or password? Click here to reset using your email.

If you wish to switch which club you are in, you can contact us directly at [email protected] or by phone 250.497.7945 and we can make that change to your membership for you.

If you have forgotten your username or password you can reset it using your email.

We use ATS Healthcare for the majority of our wine club members (some remote areas that ATS does not service we will source and appropriate alternative courier) and online orders. We have chosen ATS based on temperature-controlled shipping to ensure that your wine arrives in the best condition possible. ATS requires a signature from an adult 19 years or older to deliver wine. They will not leave wine on the doorstep.

You will receive an e-mail notification the moment ATS picks up your shipment.  This is an automated service that is offered to ensure you can keep track of your shipments.

A hold may be placed on your Wine Club membership. In order to place a hold, we require a start date and an end date. During the time of the hold, you will not be eligible for any member benefits (events, loyalty points, complimentary tastings, etc). If you are going away for vacation over the winter and wish to place your membership on hold, please contact us at 250.497.7945 and we would be delighted to assist you!

Holds must be placed by calling the Round Table or via email at [email protected] .
Only one hold may be placed at a time, and each time you want to put your membership on hold a new request must be made (eg. the club will resume until you call to place it on hold again).

All Wine Club cancellations must be done 2 weeks prior to the order deadline for the current shipment. If cancellation requests are received within the two weeks prior to the shipment deadline, any changes requested will not be reflected until the following shipment. Please provide notice promptly to: [email protected].

You will receive 1 point for every dollar purchased, based on the subtotal of the purchase – excluding taxes and shipping.

Loyalty Points can be redeemed on any purchase in the Tasting Room and Online, including Wine, Accessories and Events.

Loyalty Points are redeemed at a rate of 10 points = $1.00

At this time, Loyalty Points cannot be used as payment for Wine Club Shipments.

Loyalty Points are not earned on purchases or portions of a purchase that Loyalty points are used as the payment.

Loyalty points can only be earned when your membership is active and up to date.

While you will no longer be able to earn points. Any points that have been accumulated will be available to use for purchases. Loyalty points do not have an expiry date.

When you log into your account you will now see a section in your dashboard that will have your points balance and dollar value of your points, as well as a history of points earned and redeemed.

You will have to be logged into your account – once you have made your selection (wine, accessories, event tickets) there will be a section at checkout that tells you how many points you currently have and how many points you can use for your purchase. Just enter the amount of points you wish to use, and it will apply them to your purchase.